Last updated: August 18, 2026

At Eagle Rise Apparel, our products are made to order. Because each item is produced specifically for your order, we generally do not accept returns or exchanges for change of mind, incorrect size selection, or ordering the wrong product.

This policy does not limit any mandatory consumer rights that may apply to you under the laws of your country or region.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Email: support@eagleriseapparel.com

Please include:

- Your order number

- A description of the problem

- Clear photographs of the item

- Clear photographs of the packaging, where applicable

After reviewing the issue, we may offer a replacement, refund, or another appropriate solution.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned or cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs may apply to resend the order.

Lost Packages

If tracking indicates that your package has been lost or there is a delivery problem, contact us at support@eagleriseapparel.com. We will work with the relevant shipping or fulfillment provider to investigate the issue.

Refunds

If a refund is approved, it will generally be issued to the original payment method. The time required for the refund to appear may depend on your payment provider or bank.

Questions

For questions about returns, refunds, or damaged orders, contact:

support@eagleriseapparel.com