FAQ

Eagle Rise Apparel ships to customers in many locations worldwide.

Our products are made to order and fulfilled through trusted production and fulfillment partners. Depending on the product and destination, your order may be fulfilled from a facility in the United States, United Kingdom, European Union, Canada, Australia, or another appropriate location.

Available shipping options and rates are calculated at checkout based on your destination, products, and available shipping methods.

Most orders are processed and prepared for shipment within 3–5 business days.

After your order ships, delivery generally takes approximately 5–12 business days, depending on your destination, carrier, customs clearance, and the product ordered.

These are estimated delivery timeframes and are not guaranteed delivery dates. International orders may occasionally experience additional delays due to customs or circumstances outside our control.

Eagle Rise Apparel products are made to order through trusted print and fulfillment partners.

Depending on the product and delivery destination, an order may be produced at a fulfillment facility in the United States, United Kingdom, European Union, Canada, Australia, or another appropriate location.

This made-to-order model allows us to produce products as they are purchased rather than maintaining traditional inventory in a single location.

Yes.

Every Eagle Rise Apparel product is made to order.

Your item is produced specifically for your order after you complete your purchase. This approach helps us reduce unnecessary inventory and allows us to offer our designs to customers worldwide.

Because production begins specifically for your order, please carefully review your product, size, color, and shipping information before completing checkout.

Please review the size guide provided on the individual product page before placing your order.

We recommend checking your measurements against the size chart rather than relying only on your usual clothing size, because sizing and fit can vary between products.

If you are between sizes or need help understanding a product's measurements, please contact our support team before placing your order.

If you need to change your order or shipping information, please contact us as soon as possible at:

support@eagleriseapparel.com

Because our products are made to order, we may be unable to make changes once production has started.

We cannot guarantee that an order can be changed after production begins.

Please contact us as soon as possible if you need to cancel your order.

Because Eagle Rise Apparel products are made to order, an order may not be cancellable once production has started.

If you request a cancellation, we will review the status of your order and let you know whether cancellation is still possible.

We're here to help.

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at:

support@eagleriseapparel.com

Please include:

- Your order number
- A clear description of the problem
- Clear photographs of the item
- Clear photographs of the packaging, where applicable

After reviewing the issue, we may provide an appropriate resolution, such as a replacement or refund, where applicable.

Because Eagle Rise Apparel products are made to order, we generally do not accept returns or exchanges due to change of mind, incorrect size selection, or ordering the wrong product.

We strongly recommend reviewing the product description and size guide before placing your order.

However, this policy does not limit any mandatory consumer rights that may apply to you under the laws of your country or region.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can assist you.

International orders may be subject to customs duties, taxes, import charges, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Because customs rules and charges vary by country, we recommend checking your local customs or tax requirements before placing an international order.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for tracking information to become active after the carrier receives your package.

If your tracking information indicates a significant delay or your package appears to be lost, contact us at:

support@eagleriseapparel.com

and we will assist you in working with the relevant fulfillment or shipping provider.

Our customer support team is available to assist with questions about products, orders, shipping, sizing, or other store-related matters.

Email: support@eagleriseapparel.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

At Eagle Rise Apparel, we believe your experience should reflect what our brand stands for:

Faith. Ambition. Discipline. Resilience.

Born To Rise.